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Improved

Q1 2026 OnlinePay

June 8th, 2026

What's new

  • Digital wallets are now enabled during onboarding, allowing you to accept wallet payments from day one. This reduces setup time and means you can start transacting and capturing sales faster.
  • Merchant Choice Routing (MCR) has been enabled. MCR routes eligible transactions to eftpos instead of Visa/Mastercard. This change is expected to be cost neutral and may reduce charges in some cases.
  • When a refund fails or is declined, the dashboard now shows a more accurate error state and displays the failure reason directly on the screen, so you don’t have to dig into transaction details to understand what went wrong.
  • For virtual processed in-store transactions, you can now access both merchant and customer receipt copies in the transaction view. These receipts can also be emailed to the customer.
  • The dashboard and reporting now distinguish whether a refund was processed in-store or online, including a new Virtual sales channel filter and clearer reporting values.

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This information is a general statement for information purposes only and should only be used as a guide. While all care has been taken in preparation of this document, no member of the Westpac Group, nor any of their employees or directors gives any warranty of accuracy or reliability nor accepts any liability in any other way, including by reason of negligence for any errors or omissions contained herein, to the extent permitted by law. Unless otherwise specified, the products and services described are available only in Australia.

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