---
updatedAt: 2026-10-06T01:30:03.000Z
agentTools:
  siteIndex: https://merchants.westpac.com.au/llms.txt
  projectIndex: https://merchants.westpac.com.au/onlinepay/llms.txt
---

# Issue a transaction receipt

## Overview

Transaction receipts can be issued from the OnlinePay Dashboard for any completed transaction and emailed to the customer or merchant. The OnlinePay dashboard includes both merchant and customer copies of receipts on all transactions.

Digital receipts are stored in the OnlinePay dashboard for up to 18 months. These digital copies of the receipts are acceptable in the event of a dispute or chargeback, as they contain all the required information.

The following information is included on receipts:

***

<br />

<HTMLBlock>{`
<div style="font-family:'Courier New'">
  <p>Site name</p>
  <p>Street address</p>
  <p>CITY, State Postcode</p>
  <p>Country</p>
  <p>Phone number</p>
  <p>&nbsp;</p>
  <p>Merchant ID: 12345678</p>
  <p>RRN: 180726000384</p>
  <p>Date: DD-MM-YYY HH:MM:SS Australia/Sydney</p>
  <p>Authorization Code: 123456</p>
  <p>Merchant Reference: DefaultMerch or Custom message</p>
  <p>Line items (if applicable)</p>
  <p>&nbsp;</p>
  <p>CARD TYPE</p>
  <p>CARD NUMBER</p>
  <p>Mode: ECOMMERCE/MAIL/PHONE</p>
  <p>Transaction Type: SALE/REFUND/CANCEL (see <a href="doc:transaction-types-states">Transaction types and states</a>)</p>
  <p>Result: APPROVED/DECLINED/FAILED (Reason code)</p>
  <p>&nbsp;</p>
  <p>Grand Total AUD</p>
  <p>Amounts are 'inclusive' of GST</p>
</div>
`}</HTMLBlock>

***

<br />

### Suppression of Merchant address and/or phone number on receipts

Contact the Merchant Helpdesk to request suppression of your merchant company address and phone number on receipts. The Merchant Address and phone number will appear on all receipts by default unless suppression is requested.

<br />

<Callout icon="📞" theme="helpdesk">
  <a href="tel:1800029749">1800 029 749</a>

  (available 24 hours a day, 7 days a week)

</Callout>

<br />

## Send a receipt

You can send a customer or merchant copy receipt for individual transactions from the OnlinePay dashboard.

1. Navigate to **Commerce > Reporting > Orders/Transactions**.
2. Search or filter the list of orders or transactions to locate the transaction for which you want to issue a receipt.
3. Click on the order to view the transaction details.
4. Click **Documents** in the details panel.

   Where there have been multiple transactions, you will order documents for each transaction.

   ![](receipts-details.png)
5. Click **Email** next to the merchant or cardholder receipt to send a copy of the transaction document to the required recipient.

   Clicking **Merchant copy** will pre-populate the email address with the merchant's email address.

   ![](send-receipt.png)