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Merchant Helpdesk

• Service, Sales and Support

• Terminal Difficulties

Credit Card Authorisation:

Merchants responsibility for equipment and materials provided

Any hardware or equipment and any unused stationery and promotional materials supplied by Westpac Banking Corporation (the Bank), remain the property of the Bank.

In addition:

• You must not sell, assign or in any way compromise them
• You can't give them to a third party or give access to a third party
• You must make sure that the terminals are covered by your business or contents insurance
• Terminals must not be relocated without prior authorisation
• Terminals must be located where cardholders can use the touch screen without the risk of other people seeing them key in their PIN (Personal Identification Number).

Damaged, lost, or stolen equipment.

Please contact the Merchant Helpdesk if your terminal is damaged, lost, or stolen.

Accessibility support.

If you are deaf, hard of hearing, or have speech/ communication difficulty, you can message us within the Westpac App or communicate with us using the National Relay Service accesshub.gov.au/about-the-nrs.

If English is not your preferred language, contact us and a banker can arrange a language interpreter.

Visit westpac.com.au/web-accessibility for further information on our more accessible products and services for people with disability, who are neurodivergent or where English is not your preferred language.

EFTPOS Stationery

Stationery can be ordered by phone or online. Orders are normally delivered within five business days, so it's important to place your orders before running your stocks too low.

Ordering stationery online.

Log on to westpac.com.au/merchant-stationeryand click on the Order now button, which will direct you to the stationery order page. Enter the following details:

• Merchant Number (MID)
• Trading Address Postcode
• Then select your stationery items and quantities and follow the prompts.

Ordering stationery by phone.

Call the Merchant Helpdesk

Follow the prompts and use your phone keypad to enter the following details:

• your stationery items and quantities; followed by
• your Merchant Number (MID); and
• your Trading Address Postcode.