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R.39 OnlinePay

July 30th, 2025

What's new

Customer catalogue

Merchants can now manage and store customer information in the OnlinePay dashboard. The customer catalogue allows you to create and manage customer profiles, which can be used to streamline the payment process for returning customers.

You can select a customer from your customer catalogue when creating a Pay by Link payment.

See Customer Catalogue for more information.

Easily locate the User ID

Merchants can now easily locate their User ID in the OnlinePay dashboard on their My Account page under General information. The User ID is a unique identifier for your OnlinePay account and is used to authenticate your requests to the OnlinePay API.

See Locate your User ID for more information.

Surcharge on reports

Merchants can now view surcharge amounts on the OnlinePay full dashboard reports, or as an optional field to display on custom reports. This allows you to see the surcharge amount applied to each transaction, providing greater transparency and helping you to reconcile your accounts more easily.

Surcharge is not shown on basic reports.

Surcharge filter on custom report templates in the OnlinePay dashboard.

Wallet filters on report scheduler

Merchants can now filter by wallet type when scheduling reports in the OnlinePay dashboard. This allows you to generate reports that are specific to a particular wallet type (Apple Pay or Google Pay), making it easier to track and analyse transactions across different payment methods.

Terms and conditions Website requirements Other fees and charges

This information is a general statement for information purposes only and should only be used as a guide. While all care has been taken in preparation of this document, no member of the Westpac Group, nor any of their employees or directors gives any warranty of accuracy or reliability nor accepts any liability in any other way, including by reason of negligence for any errors or omissions contained herein, to the extent permitted by law. Unless otherwise specified, the products and services described are available only in Australia.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.